Apple App Guide

Apple iOS Guide for HomePride Bank Customers

Welcome to the guide for ensuring your device and HomePride Bank app are up-to-date for seamless banking. Before proceeding, please note that upgrading your operating system (OS) may cause issues with older devices or apps, and HomePride Bank is not responsible for any problems resulting from OS upgrades. Always make backups and check compatibility before upgrading.

Important Considerations Before Upgrading

Backup Your Information

Before upgrading your device's OS:

1. 1. Use iCloud or connect your device to a computer to create a backup. This ensures you can restore your data if anything goes wrong.
      1. To back up using iCloud:
         1. Go to Settings > [Your Name] > iCloud > iCloud Backup.
         2. Tap Back Up Now.

Check Device Compatibility

Not all Apple devices support the latest OS versions. Verify that your device is compatible before attempting an upgrade:

• • Visit Apple's official compatibility page for iOS/iPadOS: Apple Compatibility Guide.

Potential Risks of Upgrading

• • Older devices may experience slower performance or reduced functionality after upgrading.
  • Some apps may not work properly with newer OS versions.
  • Ensure you have sufficient storage space and battery life before starting the update.

Upgrading Your Device's Operating System

For iPhones (iOS)

The HomePride Bank app requires iOS 16.0 or later. To update your iPhone:

1. 1. Backup Your Device (see instructions above).
   2. Connect to Wi-Fi and Power:
      1. Ensure your device is plugged into power and connected to Wi-Fi.
   3. Update Wirelessly:
      1. Open the Settings app.
      2. Tap General > Software Update.
      3. If an update is available, tap Download and Install.
      4. Enter your passcode if prompted, then tap Install Now.
   4. Manual Update (if wireless fails):
      1. Connect your iPhone to a computer with macOS Catalina or later.
      2. Open Finder, select your device, and click Check for Update.

For iPads (iPadOS)

The app requires iPadOS 16.0 or later. To update your iPad:

1. 1. Follow the same steps as above, but ensure you tap Upgrade to iPadOS [latest version] under Software Update.
   2. Accept the Terms and Conditions and wait for the update to complete.

Updating the HomePride Bank App

Manual Update

1. 1. Open the App Store on your iPhone or iPad.
   2. Tap your profile icon at the top-right corner.
   3. Scroll down to "Available Updates."
   4. Locate the HomePride Bank app and tap Update next to it.

Automatic Updates

1. 1. Enable automatic updates to ensure all apps stay current:
      1. Go to Settings > App Store.
      2. Toggle on App Updates under "Automatic Downloads."

Reinstalling the App

If updates are unavailable or issues persist:

1. 1. Delete the app by pressing and holding its icon, then tapping Delete App.
   2. Re-download it from the App Store by searching for "HomePride Bank."

Troubleshooting Common Issues

If You Can't Update Your OS:

• • Ensure sufficient storage space is available on your device.
  • Check for VPN or proxy connections that might block updates.
  • Contact Apple Support if issues persist.

If You Can't Update the App:

• • Verify that your OS meets the minimum requirements (iOS 16/iPadOS 16).
  • Restart your device and try again.
  • Contact HomePride Bank support for additional help.

Disclaimer

HomePride Bank is not responsible for any issues resulting from operating system upgrades, including loss of data or app functionality. Always ensure compatibility and make backups before proceeding.

Need Help?

For further assistance, contact HomePride Bank customer service at 855-447-2265, or visit any branch for in-person support.

Keep your device updated responsibly to enjoy smooth banking with HomePride Bank!

Download the HomePride Bank Android App